Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund. For details on our refund and cancellation policies, please refer to the information below. Please note that our policies may differ between offerings, and payment options may vary. Please also note that we treat violations of our Terms and Conditions very seriously, and we have no obligation to offer refunds to users who violate these policies, even if their requests are made within the designated refund period. Similarly, we have no obligation to offer late refunds to users who do not receive a passing mark in a Content Offering, or who are otherwise unsatisfied with their final grade.

Refunds

We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@finanboost.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Some of our Platforms and Services are offered to individuals for a fee (e.g. Maximus Simulation Program). For all such products the following Payments & Refunds policy applies in all cases:

Billing

You shall provide the company with accurate and complete billing information including full name and a valid payment method information. Should automatic billing fail to occur for any reason, your access to the service will cease until a successful payment is made.

Fee changes

The company, in its sole discretion and at any time, may modify fees that we charge for any of our services or courses. Any fee change will become effective for the next date when that service or course is available. The company will provide you with reasonable prior notice of any change in fees to give you an opportunity to terminate your order before such change becomes effective. Your continued use of the service after the fee change comes into effect constitutes your agreement to pay the modified fee amount.

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store or on our Platforms. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Payment Terms:

i. Initial Payment:

Participation in any of our simulation program requires an upfront fee, payable at the time of registration. Payment options include a full payment by card through the website, Stripe or PayPal. Split payment options can be facilitated. Access to the programme will only be granted once the full programme fee has been received.

ii. Outstanding Payments:

Should a participant choose the split payment option, they are responsible for ensuring that the remaining balance is paid in a timely manner, according to the agreed payment schedule. Failure to complete the payment of the full programme fee will result in the suspension of access to the programme until full payment is made. Should any payments remain outstanding following a participant’s Programme Commencement Date, participants acknowledge their obligation to settle the full outstanding balance promptly upon commencement of the simulation or in the instance of split payment, within the agreed timeline. The company expressly reserves the right to initiate appropriate measures to recover any unpaid amounts in the event of non-compliance with these payment terms. For the purposes of these terms and conditions, the “Simulation Commencement Date” shall be deemed the first calendar day on which the participant is scheduled to commence participation in the Simulation program.

Refund Policy

i. Cooling-Off Period:

Participants have a 14 days cooling-off period starting from the initial payment date, during which they are eligible to receive a full refund. To initiate the refund process, the applicant must contact us at support@finanboost.com in writing by email within this timeframe to discuss their decision and arrange for the refund.

ii. Post Cooling-Off Period:

If 14 days have passed since your purchase, No refunds will be issued for withdrawals form the Program.

 iii. Exceptional Circumstances:

Refunds outside these terms are subject to our discretion and may only be granted in exceptional circumstances. Supporting documentation may be required. 

Deferrals:

Eligibility for Deferral: Participants who are unable to participate to a scheduled simulation which is choosen initially, may benefit apply for a deferral to the next simulation session. The request for deferral must be submitted using the “contact us form” team no later than 2 Days prior to the Simulation Commencement Date. To initiate a deferral, participants must contact us stating the reason for the deferral and their preferred new start date and this is subject to availability. Our team retains full authority to either approve or reject any change requests. Approval will be contingent on the availability of space within the desired program session and other logistical considerations. In the event that a change request is denied, the participant will have the option to:

              i. Retain the original enrolment date and attend the Simulation Programme as initially scheduled, or

              ii. Pursue cancellation of their enrolment and seek a refund, if applicable, in accordance with the cancellation and refund policies set forth in these terms and conditions.